To make sure the charging issue is not a result of a faulty cable or charging source, please test using another cable as well as an alternate charging source (for example - if you're using a computer's connection, try a wall charger instead).
If using alternate charging methods does not work, attempt the steps below.
- Cycle the headphones OFF and then back ON by pressing the power button.
- Turn the Bluetooth® OFF, then ON again on the source device.
- Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
If the above steps do not resolve your issue, please try a factory reset.
If you're still experiencing charging issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.