How do I perform a product reset on my MH40 Wireless Gen 2 Headphones?

There are two types of resets to perform when troubleshooting issues with your MH40 Wireless Gen 2 Headphones. Each one addresses a separate set of potential problems. Identify the correct one for your needs and follow the instructions in the menu tabs below.

Factory Reset Hardware Reset
Connectivity issues
Pairing issues
Audio issues
FW not updating
Reset headphone firmware to default factory settings
Headphone buttons not responding
Headphone stuck in pairing mode
LED lights won't turn off
Headphones won't respond to a factory reset
Factory Reset Hardware Reset
To perform a factory reset on your MH40 Wireless Gen 2 Headphones, press and hold the power/pairing button for at least 4 seconds to activate pairing mode. While still holding the power/pairing button, press and hold the Multi-Function Button (located between the Vol+ and Vol- buttons).