How do I perform a factory reset on my MG20 Wireless Gaming Headphones?

To factory reset your MG20 Wireless Gaming Headphones:

  1. Power your headphones OFF
  2. Hold the power button for at least five seconds to enter pairing mode
  3. While holding the power button, press and hold the multi-function button
  4. The LED will flash red and white four times to indicate the headphones have been reset, and a voice prompt will indicate that it was successful.

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If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.