To factory reset your MG20 Wireless Gaming Headphones:
- Power your headphones OFF
- Hold the power button for at least five seconds to enter pairing mode
- While holding the power button, press and hold the multi-function button
- The LED will flash red and white four times to indicate the headphones have been reset, and a voice prompt will indicate that it was successful.
If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.