There are two types of resets to perform when troubleshooting issues with your MW65 Headphones. Each one addresses a separate set of potential problems. Identify the correct one for your needs and follow the instructions in the menu tabs below.
Factory Reset | Hardware Reset |
---|---|
Connectivity issues Pairing issues Audio issues FW not updating Reset headphone firmware to default factory settings |
Headphone buttons not responding Headphone stuck in pairing mode LED lights won't turn off Headphones won't respond to a factory reset |
To perform a product reset on your MW65 Headphones:
- Press and hold the ANC button
- Continue to hold the ANC button and slide the Power/Pairing switch to the Bluetooth position for at least five seconds
- The LED lights should flash red and white four times to indicate the headphones have been reset.
To perform a hardware reset on your MW65 Headphones, press and hold the power/pairing button. While still holding the power/pairing button, connect a USB-C power source to your headphones.