The following step-by-step instructions should resolve most audio issues:
- If you're using your headphones with wired audio, please be sure the cable is secure in the audio input port. If you're using your headphones with Bluetooth®, try moving closer to the source device. Note that physical objects between the headphones and the source may obstruct the signal.
- Remove – or "forget" - the connection with your source device (and any other devices to which it might be connected).
- Cycle your headphones OFF and then back ON
- Please check the number of Bluetooth® devices with connections to your source device.
- Even if not currently active, more than 4 or 5 Bluetooth® connections can cause issues with connectivity.
- Remove - "forget" - all other connections to your source device and connect only your headphones at first.
- Reconnect your MW65 headphones and test the audio again.
- If you're still having trouble, check the following:
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- Does the issue persist across multiple programs (for example, does testing with music players, phone calls, and other apps all produce the same result)?
- Does the issue persist when connected to another device (if you're using your mobile phone, for example, can you test it on a computer)?
If the above steps do not resolve your issue, please try a factory reset.
If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.