What do I do if I can't pair my MW65 Headphones?

We understand how frustrating it can be when your headphones are not pairing properly. The following step-by-step instructions should resolve most pairing issues:

  1. Make sure the headphones are fully charged. 
  2. Cycle the MW65 power OFF and then back ON.
  3. Turn the Bluetooth® OFF, then ON again on the source device.
  4. Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
  5. Hold Power/Pairing button down for 4 seconds to enter pairing mode.
  6. Make sure “M&D MW65” is selected in the Bluetooth device list.

If the above doesn't work, please try a factory reset.

If you're still experiencing connectivity issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.