How do I perform a product reset on my MH40 Wireless Headphones?

There are two types of resets to perform when troubleshooting issues with your MH40 Wireless Headphones. Each one addresses a separate set of potential problems. Identify the correct one for your needs and follow the instructions in the menu tabs below.

Factory Reset Hardware Reset
Connectivity issues
Pairing issues
Audio issues
FW not updating
Reset headphone firmware to default factory settings
Headphone buttons not responding
Headphone stuck in pairing mode
LED lights won't turn off
Headphones won't respond to a factory reset
Factory Reset Hardware Reset
To perform a factory reset on your MH40 Wireless Headphones:
  • Power OFF your headphones.
  • Press and hold the ON/OFF button for at least five seconds until pairing indicator begins to flash.
  • Simultaneously hold down the multi-function button (the button between Vol+ and Vol-) until the LED lights flash red and white. This indicates the headphones have been reset.