To ensure the charging issue is not a result of a faulty cable or charging source, please test using another cable, as well as an alternate charging source (for example - if you're using a USB connection, try a wall charger instead).
If using alternate charging methods does not work, there are a few other things we can try.
- Cycle the MH40W OFF and then back ON.
- Turn the Bluetooth® OFF, then ON again on the source device.
If the above steps do not resolve your issue, please try a factory reset.
If you're still experiencing charging issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.