What do I do if my MH40 Wireless headphones aren't charging?

To ensure the charging issue is not a result of a faulty cable or charging source, please test using another cable, as well as an alternate charging source (for example - if you're using a USB connection, try a wall charger instead).

If using alternate charging methods does not work, there are a few other things we can try.

  1. Cycle the MH40W OFF and then back ON.
  2. Turn the Bluetooth® OFF, then ON again on the source device.

If the above steps do not resolve your issue, please try a factory reset.

If you're still experiencing charging issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.