What do I do if I can't pair my MH40 Wireless headphones to my device?

We understand how frustrating it can be when your headphones are not pairing properly.

The following step-by-step instructions should resolve most pairing issues:

  1. First, make sure the headphones are charged but NOT connected to the charger
  2. Cycle the MH40W power OFF and then back ON.
  3. Turn the Bluetooth® OFF, then ON again on the source device.
  4. Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
  5. Hold the Power button down for at least five seconds to enter pairing mode.
  6. Make sure “M&D MH40” is selected in the Bluetooth device list.

If the above doesn't work, please try a factory reset.

If you're still experiencing connectivity issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.