How do I perform a product reset on my MW75?

There are two types of resets to perform when troubleshooting issues with your MW75 Headphones. Each one addresses a separate set of potential problems. Identify the correct one for your needs and follow the instructions in the menu tabs below.

Factory Reset Hardware Reset
Connectivity issues
Pairing issues
Audio issues
FW not updating
Reset headphone firmware to default factory settings
Headphone buttons not responding
Headphone stuck in pairing mode
LED lights won't turn off
Headphones won't respond to a factory reset
Factory Reset Hardware Reset
To factory reset your MW75 Headphones:
  1. Power down the headphones by pressing the Power/Pairing button on the left ear cup.
  2. Simultaneously hold down the power/pairing (the button between Vol+ and Vol-) until the LED lights flash red and white, and you hear the "Factory Reset" voice prompt. This indicates the headphones have been reset.