What do I do if my MW75 headphones aren't charging?

To make sure the charging issue is not a result of a faulty cable or charging source, please test using another cable as well as an alternate charging source (for example - if you're using a computer USB connection, try a wall charger instead). 

If using alternate charging methods does not work, there are a few other things we can try. 

  1. Cycle the MW75 power  OFF and then back ON.
  2. Turn the Bluetooth® OFF, then ON again on the source device.
  3. Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
  4. If you haven't already, please install the "M&D Connect" app on your mobile device
  • Once installed, connect to your headphones in the “M&D Connect” app 
  • Perform an update to the firmware via the app, if available


    Download on the App Store Get it on Google Play Tencent


If the above steps do not resolve your issue, please try a factory reset.

If you're still experiencing charging issues after completing the factory reset, please submit a request, and one of our representatives will be able to assist you further.