What do I do if my MW08 Sport True Wireless Earphones are not playing any sound?

The following step-by-step instructions should resolve most audio issues


  1. Move your source device closer to your earphones, as physical objects between the earphones and the source may obstruct the signal

  2. Cycle the power by placing both earphones in the charging case and fully closing the lid for at least 10 seconds
  3. Please check the number of Bluetooth®  devices with connections to your source device.  
    • Even if not currently active, more than 4 or 5 Bluetooth®  connections can cause issues with connectivity.  
  4. Remove or "forget" - all other connections, and connecting only your headphones at first.
  5. Reconnect your MW08 Sport True Wireless Earphones and test the audio again
    • Once installed, connect to your earphones in the “M&D Connect” app  
    • Perform an update to the firmware via the app, if availableIf you haven't already, please install the "M&D Connect" app on your mobile device 
    • Download on the App Store Get it on Google Play Tencent


  6. If you're still having trouble, check the following: 
    • Does the issue persist across multiple programs (for example, does testing with music players, phone calls, and other apps all produce the same result)?
    • Does the issue persist when connected to another device (if you're using your mobile phone, for example, can you test it on a computer)? 

 If the above steps do not resolve your issue, please try a factory reset.

If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.