What do I do if my MW07 GO True Wireless Earphones are not playing any sound?

The following step-by-step instructions should resolve most audio issues

Move your source device closer to your earphones, as physical objects between the earphones and the source may obstruct the signal

  1.  Cycle the power by placing both earphones in the charging case and fully closing the lid for at least 10 seconds.
  2. Please check the number of Bluetooth®  devices with connections to your source device.  
    • Even if not currently active, more than 4 or 5 Bluetooth®  connections can cause issues with connectivity. 
  3. Remove or "forget" - all other connections, and connecting only your headphones at first.
  4. Reconnect your MW07 GO True Wireless Earphones and test the audio again.

If the above steps do not resolve your issue, please try a factory reset.

If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.