What do I do if my MW09 True Wireless Earphones aren’t charging?

To make sure the charging issue is not a result of a faulty cable or charging source, please test using another cable, if possible, as well as an alternate charging source (for example - if you're using a USB connection, try a wall charger instead).

If using alternative charging methods does not work, there are a few other things we can try.

  1. Cycle the power by placing both earphones in the charging case and fully closing the lid for at least 10 seconds. 
  2. Turn the Bluetooth® OFF, then ON again on the source device. 
  3. Turn OFF the Bluetooth® feature on any device that is paired with the earphones (phone, computer, etc.)

If the above steps do not resolve your issue, please try a factory reset

If you’re still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.