To factory reset your MW09 True Wireless earphones using the M&D Connect app:
- Remove both Right and Left earphones from the case.
- Ensure your MW09’s are paired to your phone via Bluetooth.
- Open the M&D Connect app and connect to your MW09’s.
- Tap on the gear icon, tap on settings, scroll down and tap on “FACTORY RESET”.
- Tap “Reset” to confirm you want to proceed with the factory reset.
- Put both earphones next to each other. The earphones are paired to each other when the LEDs stop flashing and start "breathing" as they usually would when pairing to a Bluetooth device.
To factory reset your MW09 True Wireless earphones using button controls:
- Remove the Left earphone from the case (leave the Right earphone in the case).
- Quickly press VOL+ on the Left earphone 6 times, and hold on the 6th press until you hear the voice prompt announce "factory reset" on the Left earphone.
- Remove the Right earphone from the case.
- Quickly press the Multi-Function button on the Right earphone 6 times, and hold on the 6th press until you hear the voice prompt announce "factory reset" on the Right earphone.
- Put both earphones next to each other. The earphones are paired to each other when the LEDs stop flashing and start "breathing" as they usually would when pairing to a Bluetooth device.
If you’re still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.