How do I perform a factory reset on my MW09 True Wireless Earphones?

To factory reset your MW09 True Wireless earphones using the M&D Connect app:

  1. Remove both Right and Left earphones from the case.
  2. Ensure your MW09’s are paired to your phone via Bluetooth.
  3. Open the M&D Connect app and connect to your MW09’s.
  4. Tap on the gear icon, tap on settings, scroll down and tap on “FACTORY RESET”.
  5. Tap “Reset” to confirm you want to proceed with the factory reset.
  6. Put both earphones next to each other. The earphones are paired to each other when the LEDs stop flashing and start "breathing" as they usually would when pairing to a Bluetooth device. 

To factory reset your MW09 True Wireless earphones using button controls:

  1. Remove the Left earphone from the case (leave the Right earphone in the case).
  2. Quickly press VOL+ on the Left earphone 6 times, and hold on the 6th press until you hear the voice prompt announce "factory reset" on the Left earphone.
  3. Remove the Right earphone from the case.
  4. Quickly press the Multi-Function button on the Right earphone 6 times, and hold on the 6th press until you hear the voice prompt announce "factory reset" on the Right earphone.
  5. Put both earphones next to each other. The earphones are paired to each other when the LEDs stop flashing and start "breathing" as they usually would when pairing to a Bluetooth device. 

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If you’re still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.