To make sure the charging issue is not a result of a faulty cable or charging source, please test using another cable as well as an alternate charging source (for example - if you're using a computer USB connection, try a wall charger instead).
If using alternate charging methods does not work, there are a few other things we can try.
- Cycle the MW75 power OFF and then back ON.
- Turn the Bluetooth® OFF, then ON again on the source device.
- Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
- If you haven't already, please install the "M&D Connect" app on your mobile device
- Once installed, connect to your headphones in the “M&D Connect” app
- Perform an update to the firmware via the app, if available
If the above steps do not resolve your issue, please try a factory reset.
If you're still experiencing charging issues after completing the factory reset, please submit a request, and one of our representatives will be able to assist you further.