What do I do if my MG20 Wireless Gaming Headphones aren't charging?

To make sure the charging issue is not a result of a faulty cable or charging source, please test using another cable as well as an alternate charging source (for example - if you're using a computer's connection, try a wall charger instead).

If using alternate charging methods does not work, follow the steps below.

  1. Cycle the headphones OFF and then back ON by pressing the power button.
  2. Turn the Bluetooth® OFF, then ON again on the source device.
  3. Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
  4. If you haven't already, please install the M&D Connect App on your mobile device.
    • Once Installed, connect to your headphones in the "M&D Connect" application.
    • Perform an update to the firmware via the app, if available. 

If the above steps do not resolve your issue, please try a factory reset.

If you're still experiencing charging issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.