The following step-by-step instructions should resolve most audio issues
- Move your source device closer to your earphones, as physical objects between the earphones and the source may obstruct the signal.
- Cycle the power by placing both earphones in the charging case and fully closing the lid for at least 10 seconds
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Please check the number of Bluetooth® devices with connections to your source device.
- Even if not currently active, more than 4 or 5 Bluetooth® connections can cause issues with connectivity.
- Remove or "forget" - all other connections, and connecting only your headphone earphones at first.
- Reconnect your MW08 Sport True Wireless Earphones and test the audio again.
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If you haven't already, please install the "M&D Connect" app on your mobile device.
- Once installed, connect to your earphones in the “M&D Connect” app.
- Perform an update to the firmware via the app, if available.
If the above steps do not resolve your issue, please try a factory reset.
If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.