DOCUMENTATION

• What do I do if I can't pair my MW08 True Wireless Earphones to my device?

  We understand how frustrating it can be when your earphones are not pairing properly. The following step-by-step instructions should resolve most pairing issues.

  1. Make sure both of your earphones are outside of the charging case when attempting to pair your device.
  2. Cycle the power by placing both earphones in the charging case and fully closing the lid for at least 10 seconds.
  3. Remove the earphones from the case to verify they have entered pairing mode - the indicator light will slowly pulse on the right earphone.
  4. Turn the Bluetooth® OFF, then ON again on the source device.
  5. Turn OFF the Bluetooth feature on any other device that is paired with the earphones (phone, computer, etc.).
  6. Delete any "M&D MW08" earphone connections from your device.
  7. Put the earphones into pairing mode again.
  8. Make sure "M&D MW08" is selected in the Bluetooth device list.
  9. If you haven't already, please install the "M&D Connect" app on your mobile device
     • Once installed, connect to your earphones in the “M&D Connect” app.
     • Perform an update to the firmware via the app, if available.
  10. If the above doesn't work, please make sure your source device only has 4-5 Bluetooth connections in the Bluetooth list. We recommend "forgetting" all Bluetooth devices from your source device and trying to pair just the MW08 Sport earphones.

  If none of the above resolve your issue, please try a factory reset.

  If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.

• What do I do if my MW08 True Wireless Earphones are not playing any sound?

  The following step-by-step instructions should resolve most audio issues

  1. Move your source device closer to your earphones, as physical objects between the earphones and the source may obstruct the signal.
  2. Cycle the power by placing both earphones in the charging case and fully closing the lid for at least 10 seconds
  3. Please check the number of Bluetooth®  devices with connections to your source device.  
     • Even if not currently active, more than 4 or 5 Bluetooth®  connections can cause issues with connectivity. 
  4. Remove or "forget" - all other connections, and connecting only your headphone earphones at first. 
  5. Reconnect your MW08 Sport True Wireless Earphones and test the audio again.
  6. If you haven't already, please install the "M&D Connect" app on your mobile device.

      

      

     • Once installed, connect to your earphones in the “M&D Connect” app.
     • Perform an update to the firmware via the app, if available.

  If the above steps do not resolve your issue, please try a factory reset.

  If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further. 

   

• What do I do if the battery level indicators on my MW08 True Wireless Earphones case are not lighting up?

  First, make sure your case is fully charged.

  • To charge your case, plug the USB-C cable into the right side of the case, and the other end into a power source.
  • If the case does not appear to be charging, check to make sure the cable is secure, and try another cable/charging source, if possible.
  • If the case still does not charge, please see the article for charging issues.

  Next, make sure the earphones are placed properly inside the charging case - the "L" represents placement for the left earphone and the "R" for the right earphone.

  Make sure the charging pads on the earphones and the charging pins in the case are clear. You can use a damp cotton swab or cloth to lightly clean the pins and charging contacts.

  

  If the earphones still have battery life, but the charging case battery is depleted when the earphones are placed inside the case and the lid is closed, the indicator lights will not illuminate to display the battery level status

• How do I perform a factory reset on my MW08 True Wireless Earphones?

  If you're experiencing issues with your MW08, or your earphones are no longer paired with each other, a factory reset may be the solution. To perform a factory reset:

   

  1. Remove the Left earphone from the case (Leave the Right earphone in the case).
  2. Quickly press VOL+ on the Left earphone (highlighted in yellow below) 6 times, and hold on the 6th press until you hear the voice prompt announce "factory reset" on the Left earphone.
  3. Remove the Right earphone from the case.
  4. Quickly press the Multi-Function button on the Right earphone 6 times (highlighted in yellow below), and hold on the 6th press until you hear the voice prompt announce "factory reset" on the Right earphone.
  5. Put both earphones next to each other.
  6. The earphones are paired to each other when the LEDs stop flashing and start "breathing" as they usually would when pairing to a Bluetooth device. 

  

  If you're still experiencing issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.