DOCUMENTATION

• What do I do if I can't pair my MW60 Headphones?

  We understand how frustrating it can be when your headphones are not pairing properly. The following step-by-step instructions should resolve most pairing issues.

  1. First, make sure the headphones are charged. 
  2. Cycle the power OFF and then back ON.
  3. Turn the Bluetooth® OFF, then ON again on the source device.
  4. Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).
  5. Slide switch to the Bluetooth position and hold until the white light flashes.
  6. Make sure “MW60” is selected in the Bluetooth device list.

  If the above doesn't work, please try a factory reset.

  If you're still experiencing connectivity issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.

• What do I do if my MW60 Headphones aren't charging?

  To make sure the charging issue is not a result of a faulty cable or charging source, please test using another cable as well as an alternate charging source (for example - if you're using a computer USB connection, try a wall charger instead).

  If using alternate charging methods does not work, there are a few other things we can try.

  1. Cycle the power OFF and then back ON.
  2. Turn the Bluetooth® OFF, then ON again on the source device.
  3. Turn OFF the Bluetooth feature on any other device that is paired with the headphones (phone, computer, etc.).

  If the above steps do not resolve your issue, please try a factory reset.

  If you're still experiencing charging issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.

   

• What do I do if my MW60 Headphones aren't playing audio?

  The following step-by-step instructions should resolve most audio issues: 

  1. If you're using your headphones with wired audio, please be sure the cable is secure in the audio input port. If you're using your headphones with Bluetooth® ,  try moving closer to the source device. Note that physical objects between the headphones and the source may obstruct the signal.
  2. Remove – or "forget"  -  the connection with your source device (and any other devices to which it might be connected).
  3.  Cycle your headphones OFF and then back ON
  4.  Please check the number of Bluetooth®  devices with connections to your source device.
     • Even if not currently active, more than 4 or 5 Bluetooth®  connections can cause issues with connectivity. 
  5. Remove - or "forget" - all other connections to your source device, and connect only your headphones at first.
  6.  Reconnect your MW60 headphones and test the audio again
  7. If you're still having trouble, check the following:
     • Does the issue persist across multiple programs (for example, does testing with music players, phone calls, and other apps all produce the same result)?
     • Does the issue persist when connected to another device (if you're using your mobile phone, for example, can you test it on a computer)?

  If the above steps do not resolve your issue, please try a factory reset.

  If you're still experiencing audio issues after completing the factory reset, please submit a ticket, and one of our representatives will be able to assist you further.

• How do I perform a factory reset on my MW60 Headphones?

  To reset your MW60 headphones to factory settings, hold down both the VOL+ and VOL- buttons simultaneously for at least four seconds.

  The LED will flash red and white four times to indicate that the headphones have been reset.